Terms of Use Agreement

Terms of Use Agreement

We welcome you to our company and present below the terms and conditions that govern your use of our online store, as well as all legal consequences resulting from your use of this platform. Any use of SHADEN’s services—whether as a consumer of products or services—constitutes your agreement to all terms and conditions of this agreement and affirms your commitment to the applicable laws and regulations.

This agreement applies to all types of transactions between the user and the store, except for those related to personal status or the issuance of real estate deeds. It becomes effective upon your acceptance and completion of registration on SHADEN.


Article 1 - Introduction and Definitions

The introduction is considered an integral part of this agreement and includes the following definitions:

  1. Store: Refers to SHADEN Company, including all its online forms, such as the mobile app, website, or physical store.
  2. User: Any consumer who purchases a product or service from the store via its electronic platform.
  3. Agreement: Refers to the terms and conditions governing the relationship between the parties.


Article 2 - User's Legal Eligibility

  1. The user declares that they are legally competent to engage with the store or are at least 18 years of age.
  2. The user bears full responsibility for any violation of this article.


Article 3 - SHADEN’s Obligations

We are committed to providing products and services to users in accordance with this agreement.


Article 4 - Usage Guidelines

  1. The user agrees to use the platform in accordance with public morals and applicable laws of the Kingdom of Saudi Arabia.
  2. Users are prohibited from using products or services in ways that violate applicable regulations.


Article 5 - Account and Registration Responsibilities

When registering as a member of SHADEN, the user agrees to provide accurate information and choose a secure username and password. This includes:

  1. Responsibility for maintaining the confidentiality of account credentials.
  2. SHADEN bears no responsibility for any loss resulting from unauthorized access.
  3. Commitment to using the account seriously and responsibly.
  4. Keeping account information up to date.
  5. SHADEN has the right to cancel membership if any false information is discovered.


Article 6 - Electronic Communication

  1. Communication will take place via the email address registered on the platform.
  2. All electronic communications are considered legally binding written documents.


Article 7 - Amendments to the Agreement

SHADEN reserves the right to amend this agreement at any time. Continued use of the platform after changes constitutes acceptance of the updated terms.


Article 8 - Payment Services

  1. SHADEN offers multiple online payment options.
  2. Prices are set according to market value.
  3. Invoices and receipts must be issued for all transactions.
  4. All charges are calculated in Saudi Riyals (SAR).


Article 9 - User Information

  1. The user grants SHADEN the right to use their personal data to serve platform interests.
  2. The confidentiality of user data is subject to the terms outlined in the "Privacy Policy."


Article 10 - Intellectual Property

SHADEN owns all intellectual property rights related to the store, and users are required to respect these rights.


Article 11 - SHADEN’s Liability

  1. SHADEN is committed to conducting its business in compliance with applicable regulations.
  2. SHADEN is not liable for claims resulting from third-party errors.


Article 12 - Information Security

SHADEN implements industry-standard measures to protect user data, but complete security cannot be guaranteed.


Article 13 - Account Suspension or Access Restriction

SHADEN reserves the right to suspend or cancel user accounts at any time and without prior notice.


Article 14 - Return & Cancellation Policy

Crystal products are considered unique as they contain your personal images. Therefore, once payment is completed, the product cannot be modified, exchanged, or returned—except in the following cases:

  • The customer may request a return within 24 hours of receiving the product if the crystal item is damaged (e.g., broken or cracked) or if a different item was delivered. In this case, the customer must contact our support team and provide a photo of the item for verification. If the damage is confirmed, a new crystal with the same design will be sent as compensation.
  • Accessories are non-returnable but may be replaced within 24 hours of receipt in case of defect or malfunction. The customer must contact our support team and send a photo of the product for verification as described above.
  • In the event of confirmed damage to any included items, the products must be returned for verification and will be replaced with an identical item if the damage is confirmed.
  • Printing will not begin until full information is received from the customer and payment is completed.
  • The customer has the right to cancel the order if the delivery is delayed by more than 15 days from the date of purchase without prior agreement.
  • The customer may cancel the order after payment and before receiving an order confirmation from the store. Once the order is confirmed, it cannot be canceled.
  • If a product is returned, the refund will be processed within a maximum of 14 days.


Article 15 - Governing Law

This agreement is governed by the laws and regulations of the Kingdom of Saudi Arabia.


Article 16 - General Provisions

  1. The invalidity of any provision shall not affect the validity of the remaining provisions.
  2. This agreement forms the legal framework between the two parties.
  3. Arabic is the official language used for interpreting or translating the terms of this agreement.
  4. All prices for products or services may be updated from time to time.
  5. The parties to this agreement must conduct their transactions in accordance with Sharia law and applicable regulations.
  6. This agreement can only be terminated by a decision issued by the store’s management.